Privacy Policy for Solar Genie
Last Edited: 23rd November 2024
At Solar Genie, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, products, and services. By using our website, you agree to the practices described in this Privacy Policy.
If you have any questions or concerns about this Privacy Policy, please contact us at hello@solar-genie.com.
1. Definitions
- “We,” “Our,” or “Us” refers to Solar Genie.
- “You” or “Your” refers to individuals using our website, products, or services.
- “Personal Data” means any information that can identify an individual, such as name, email address, phone number, etc.
- “Services” includes all services offered by Solar Genie through our website and other platforms.
2. Who We Are
Solar Genie connects customers who are looking for solar energy solutions with providers who offer quotes for products and services. Our website, solar-genie.com, allows customers to request quotes from solar energy providers, and businesses can register to offer quotes for such services.
For the purposes of this Privacy Policy, Solar Genie is the Controller of your personal data.
3. What Data We Collect
We collect both personal and technical data from you in various ways:
3.1 Personal Data You Provide
- Contact Information: When you fill out a form on our website, such as a Quote Form, we collect your name, email address, phone number, and any other information you provide.
- Quote Requests: To receive a quote, we may ask for additional details such as your address, product preferences, and other relevant information to help our partners provide accurate quotes.
- Grant Information: If you’re applying for a grant or benefit (e.g., energy-efficient products), we may collect additional data to assess eligibility, such as income or benefits received.
3.2 Data We Collect Automatically
- Technical Data: We automatically collect data about your device, such as IP address, browser type, operating system, and pages visited on our site. We use this data to improve the functionality of our website.
- Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your activity on our website and to deliver personalized advertising. You can manage cookie preferences through your browser settings.
4. How We Use Your Data
We use your personal data in the following ways:
4.1 To Provide Services
- Connect You with Providers: When you request a quote or service, we pass your information to the relevant solar providers or marketplace partners who can offer you a quote.
- Follow-Up and Qualification: We may follow up with you to verify your information, qualify your request, or provide additional information. This may involve automated decision-making.
- Customer Support: We use your contact information to respond to your queries or requests for information.
4.2 Marketing and Communications
- Newsletter and Offers: If you sign up for our newsletter, we may send you updates about our products, services, or special offers. You can opt out at any time.
- Targeted Advertising: We may use your data to create personalized ads and campaigns. You can control your ad preferences or opt out through your browser settings or by contacting us.
4.3 Analytics and Website Improvements
- Website Analytics: We use data about your interaction with our website to improve its performance, functionality, and content. This includes information about your device, browsing history, and usage patterns.
5. Sharing Your Data
We may share your personal data with the following parties:
- Solar Providers and Partners: We share your data with registered solar providers or marketplace partners who will use it to provide quotes or services.
- Service Providers: We work with third-party service providers, such as payment processors, analytics tools, and cloud storage providers, to help us deliver our services. These providers process your data on our behalf under strict confidentiality agreements.
- Advertisers: We may share your data with advertising platforms like Google and Facebook to deliver targeted advertisements. You can manage your advertising preferences at any time.
- Legal Requirements: We may disclose your data if required by law or in response to a legal process, such as a court order or government request.
6. International Data Transfers
Your personal data may be transferred to and processed in countries outside of your country of residence. These countries may not have the same data protection laws as your home country. By using our website, you consent to the transfer of your data as described in this Privacy Policy.
7. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need your data, we will delete it securely.
8. Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
9. Your Privacy Rights
You have certain rights regarding your personal data, including:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request that we update or correct any inaccurate data.
- Deletion: You can request the deletion of your data, subject to applicable laws.
- Objection to Processing: You can object to the processing of your personal data, particularly for direct marketing purposes.
- Withdraw Consent: If we rely on your consent to process your data, you can withdraw it at any time.
- Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
- Complaints: If you believe your rights have been violated, you can lodge a complaint with the relevant data protection authority.
To exercise these rights, please contact us at hello@solar-genie.com.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and update the “Effective Date” at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we process your data, please contact us at:
Solar Genie
Email: hello@solar-genie.com
Website: www.solar-genie.com
This Privacy Policy is designed to help you understand how Solar Genie handles your data and to ensure your privacy is protected when using our website and services. Thank you for trusting Solar Genie with your information.